Review #1

Sat, 11 Apr 1998
[PM]

Acura of Brookfield, has to be the finest NSX service facility in the Midwest. Other than TAD Motorsports, no one touches my NSX, period. The other Chicago dealers that I've tested are novices in comparison. Bottom line, it's worth the 2 hour drive for me.

Review #2

Sat, 11 April 1998
[KS]

Acura of Brookfield (the only Acura dealer in the Milwaukee area) has established an excellent reputation for knowledgeable personnel and the installation of aftermarket performance modifications. Their service manager was at our NSX/BMW event at Road America last October.

Review #3

Sat, 11 Apr 1998
[CMI]

I feel the same way Phil does, only I don't have to drive 2 hours. In addition to doing superb work, John Vassos, the Service Director, is a great guy. He understands how we feel about our cars and knows how to treat you. I believe they are probably the largest installer of Comptech parts in the Midwest . I think they have installed four superchargers already. John is also always on the lookout for other quality aftermarket parts for our cars.

Review #4

Thu, 23 Apr 1998
[NM]

I had a long talk to a one of the nicest, most knowledgeable, most sincere Acura NSX service persons I have ever met. His name is John Vassos (Acura of Brookfield in WI). Now I know better then to bother people who have little chance to receive my business, so I was going to ask him a very quick question. He went on about the service and the NSX for a good 35 minutes! John offered to help whenever he could (even if another dealer was doing the service) and described the INCREDIBLE lengths they go to, to satisfy the NSX customer. When needing major service, I plan on visiting my Chicago NSX friends and letting John do the work personally.

The reason I mention this is in the course of our discussions he mentioned a problem he has seen in after market clutches for the NSX. He personally has every after market clutch sent out to have the "springs welded in" because they have a tendency to pop out and disable the clutch. I may have the technical information wrong here but the point is he has experienced similar problems, has torn the car up and down several times, and has formulated a solution to this type of problem. The clutch he referred to was the new CompTech single disk clutch so again, don't know if this is related - but I bet he would know what's going on if he heard / saw it.

Perhaps you / Randy M. might want to give him call. Also, he is on his way to NSXpo (first day only) and then on his way to Europe to educate Honda dealerships abroad on proper NSX maintenance.

Review #5

Fri, 24 Apr 1998
[KM]

I agree with the opinions of Nick about John Vassos. He is a great guy and really, really, knows his stuff. I just bought some 96 wheels from him and he went out of his way to make a personal guarantee on the wheels (sight unseen because I live in Atlanta). He also gave me some advice on modification questions that I had and volunteered his services if my dealer ran into problems. If you folks in his area get a chance, you ought to make an appointment at his dealership. He's truly a great guy!

Review #6

Thu, 23 Apr 1998
[RBR]

Ditto here. John Vassos/AoB has always handled all of my NSX and GS-R service and I've always been satisified. It's also a pretty nice place to buy a car.

Review #7

Tue, 23 Jun 1998
[MH]

Just got my car back from Brookfield Acura. I have to say that John Vassos, Brookfield (WI) Acura has to be one of the most professional, customer service minded individuals I have ever met. He spent half-hour plus on our first phone conversation, he returns calls when he says he will, he greeted me when I arrived and introduced me to others at the dealership, and from the minute I arrived untill the minute I left he was with me talking about NSXs, mods, track events, etc.. Then, yesterday he took the time to give me a call just to see how my ride home was and whether I like the minor mods I had done to my '91 NSX. I would highly recommend him to anyone, it's worth the trip to Brookfield just to meet him & talk NSXs.

Review #8

Sun, 26 Jul 1998
[CMI]

I recently sent a post to the Mid-West list describing the actions of the Service Director at Acura of Brookfield, in WI. I thought I would rebroadcast some of it so that you may want to see if you can get some of the same attention from your local dealer.

Seven NSX owners participated in a Porsche event this last Thursday and Friday. John Vassos, the Director of Service and Parts at A of B secured a Van. In addition to having professionally cut letters of his dealership name on the van, he had Official NSX Support Vehicle also spelled out. Then the ego grew when we all saw our names on the side of the Van, listed as drivers.

John not only brought various types of rotors ( Brembo, stock) but also had four types of Pads (stock, Porterfield, Performance friction, and Hawk). In addition, he brought several sets of rotors and pads that were used but serviceable in case someone wanted something just to make it home (these were of course n/c). He also had a wide range of tools (including various temperature measuring devices), floor jack, air tanks and fuel bottles. Even thought he wasn't competing, he was the first to get his hands dirty if anyone needed help.

At the end of the first day, he brought out beer and cigars for everyone. One Class Act! BTW, I'm told John's dealership sells and installs more Comptech parts than any other dealer in the Midwest. His people really know NSX's and they price their work fairly. (Nick was quoted $600 for a header install, John gets about $350)

I mentioned in my first post, " If there was such a thing as a model Acura Service Director, John Vassos would set the pace".  I don't know how many of you can get this kind of help, but it sure makes going to the races...er I mean "drivers school" more fun.

Review #9

[MCA], Tue, 28 Jul

Also, they stock several Comptech parts (and have good experience installing, including IEM and supercharger), their cleaning guys are pretty good.

The only downside I noticed with them is when John gets into discussions about the car, then you're hooked, and won't let anyone else touch your car. Except maybe Mike at TAD.

Review #10

[PM] Sat, 25 Jul

Just for the record, if it weren't for John and the fact that he personally replaced pads, got under cars to repair headers, repaired an electrical system that went south, checked to make sure our cars were track ready,  monitored caliper, rotor and tire temps and had the necessary repair parts, 4 of us would have gone home the first day. This was a serious event on a very fast track as you all know. I intend to call the Director of Acura American operations to tell the story and compliment Acura of Brookfield for allowing this support.  The dealers in our area could learn something from these people.

Review #11

[PM], Wed, 29 Jul 1998

My original dealer took the position that "our insurance does not allow you to be in the work area".... My position was  "fine my insurance doesn't allow me to do business with you". Acura of Brookfield encourages your being involved while the mechanic does his thing. Surprising what you learn while the car is on the rack,

Review #12

[TH], 13 Jul 1998

This weekend I drove 105 miles to get my tires changed at Acura of Brookfield in Wisconsin. John Vassos is the service manager and he is incredible. When I arrived, I saw 3 other NSXs in their bays. One had a modified exhaust by Comptech, another had a Comptech supercharger, and the third was a 91 with 5K miles. John was very enthusiastic, professional, and a totally cool guy. He showed me a number of mods that he performed on other NSXs. He also recommended that I lower the car as my next mod. BTW, the alignment was performed in less than 30 minutes, and was done right the first time.

IMO, John Vasos is the best in the Great Lakes area!!!

Review #13

[TCH], 9 Oct 1998

A week ago I mentioned that Brookfield Acura charged me $600 for a new window regulator. I discussed this with John Vasos and he agreed to talk to Acura about sharing the cost. When I returned home this week there was a check for half of the cost.