Review #1

Tue, 14 Apr 1998
Robert Bates, rbates@zeh.com

When my baby was due up for it's 45K service, I priced around - here's what I got:

John Eagle - $850
Southwest - $650
Gillman - $550

The other guys were charging for each individual line item, and Gillman was basically lumping items together under a single charge. Plus, the other dealerships were wanting to do Honda-proscribed 30K-interval services every 15K, which is overkill IMHO, and thus ran the service fees up. When all the dust settled, Gillman's service was $525 and I just recently had my 52.5K service done for $125. They've treated me well, let me drop the car off at 7:00a, pick up a rental, and swap out the next morning *at no extra cost*.

Review #2

Tue, 14 Apr 98
S.L. Henry, slh_at_hmi-houston@mail.hmi.net

When I priced my 60,000 mile service, here's what I got:

John Eagle - $2,200
Gillman - $900

There seemed to be some discrepancy there so I called John Eagle back to find out what the deal was. The deal was this: The "normal" 60K service is priced @ $1,100 however, Eagle recommended also changing the timing belt and water pump bringing the price to $2,200. I was told that even though Acura recommended the belt at 90K, they had had some customers with timing belts go bad at 80-85K and that Acura would not cover any damage caused from a timing belt shredding before its time. Also they replaced the water pump ($425) just in case since they had to remove the timing belt to get to the water pump anyway.

This sounded bogus to me so I called Gillman and heard: "You must have talked to Eagle Acura..." . Gillman had never heard of any belts going bad before 90k and if they did Acura would certainly cover the repairs caused by a "bad" belt.

I called Eagle back (since I had recently joined the "NSX Owners Club" sponsored by Eagle entitling me to free pickup & delivery & free loaner car & ..) and told them Gillman's price and they said they would match it! Eagle picked up the car, left me with an Integra for a loaner, delivered the NSX back the next day and kept their end of the deal. I would say that I was pleased with their service & courteousness (they also did a nice job detailing the car), but I will always compare prices with other dealers!