Review #1

Thu, 9 Sep 1999, [JCR]

I was very impressed and pleased with the service from Hoehn. Marv Thompson, the parts manager, called me several times about my order, gave me advice on what their mechanics usually replace when doing the service work I am doing, and was an all around pleasure to deal with. When my order arrived, it also included copies of the pages in the parts manual which listed my parts and where they went. I'm replacing all the cooling system hoses (including hoses to the heater core, oil cooler, etc.) and there are 14 different hoses to wrestle with. The copies from the parts manual will make it a lot easier to make sure I put each hose in the right place. Also, Marv included a set of microfiche of the parts for all NSX's except the Zanardi (and offered to find one and ship it to me if I really wanted it). I don't have a microfiche reader, but maybe I'll have to dig one up somewhere.

After receiving a boxload of hoses, belts, and other assorted junk I checked the shipping invoice and discovered that they had neglected to send the replacement pedal pads I had tacked on the order in one of our later phone conversations. They were on the invoice, but not in the box. Hmmmmm... I planned to give Marv a call the next day and mention it, but I was busy at work all day and didn't get the chance to call him. When I arrived home that evening there was an envelope in my mail box with the pedal pads in it, a note of apology from Marv, and a complimentary NSX key ring. I guess they discovered that they didn't send the pedal pads in the original shipment without needing to be told about it. How can a person complain about service like this?

So, even though I don't own stock in Hoehn Motors, have no expectation of a kickback from Marv, and sincerely doubt that the gorgeous secretary in Hoehn's office (every dealership has one, right?) will feel compelled to drive from San Diego to Scottsdale to thank me personally (and maybe even intimately) for telling the NSX Universe that Hoehn is hip and cool and worth considering next time you feel the urge to buy an OEM part, I feel compelled to tell you about them anyway. It may be listed in the FAQ, but you can contact Marv at 1 800 984-6346, FAX 1 760 438-8094. I received great service, good prices, and avoided paying 7.25% Arizona sales tax. Does it get any better than this?

Review #2

Fri, 11 Feb 2000, [RR]