Review #1

Thu, 12 Mar 1998
Hans Rittinger,  Hans92NSX@aol.com

Editor's Note: It is important to note that this review was written BEFORE Orland Park Acura was bought by Rizza. See the note below from the GM of Rizza Acura for more information. I encouraged him to have some of his NSX customers e-mail me a review of the service provided under the new ownership.

Well, against my best judgment I took my NSX to Orland Park Acura for a simple alignment and tire remount. For starters, I called them three separate times to verify the price. And of course I got a phone call today saying that they had made an error. Well the only good thing out of this story is that they finally gave me the original quote ($79 vs $210.)

So tonight I go to pick up the car. Service is only down to one man and is very busy. So I can't go over the car with him. The girl at the counter says if there are any problems, just come back. OK, how can you f*** up an alignment and a tire remount?? Well as I walk out to the car, I hear this hissing noise. No big deal, it's the K&N filter pulling in the air. Expected and ignored. So I drive home. The alignment isn't perfect, but I'll live with it (for now). When I get home I pull into the garage and notice these ugly weights mounted on the outside of the rim! Yuck! Then after the engine has come to rest, I continue to hear the hissing noise! Yep, you got it, there's a nice steady leak in the RR tire.

So I call Orland, they can't do anything for me until I bring it in. So here we are. Not to mention the part that they were very rude and unhelpful on the phone! And failed to return my call before closing. Stay tuned for more...

Hans Rittinger

HANSX

From: RIZZACARS@aol.com
Date: Wed, 10 Nov 1999 20:34:26 EST
Subject: Review #1 Thu, 12 Mar 1998 Hans Rittinger
To: nsx-faq@nsx.net

Dear Sirs:

A review in your NSX PRIME has me more than a little disturbed. An item put  forth by Hans Rittinger ( Hans92NSX@aol.com ) tells of a bad experience with a service department. While it is a good springboard for an irate customer, your website makes it appear that the offending dealer was Rizza Acura. The actual offending dealer was Orland Park Acura. A small line stating "Joe Rizza Acura is formerly Orland Park Acura is also very misleading. Joe Rizza Imports bought Orland Park Acura in June of 1998, a full fourteen weeks after this incident occured. It is under new ownership. It is under NEW OWNERSHIP. I would expect you to set the record straight. As a fairly new addition to the Acura family we are striving to improve customer satisfaction in an area that has been ignored in the past. This is a hard enough job without the extra burden of mis-information. Thank you for your time.