Review #1

Thu, 1 Jul 1999 - [KS]

Since we're praising the folks who really take care of the NSX community, I've got to put in a good word for Muller's Woodfield Acura in Hoffman Estates, Illinois, about ten miles west of O'Hare Airport. For one thing, they are just incredible in the level of customer service they provide. Everyone including the owner, Scott Muller, the Service Manager, Mark Dettlo, the Parts Manager, Tim Schneider, and all of their people will be happy to meet you and take care of your needs. You want your car worked on? They don't tell you when THEY have an open appointment; they ask YOU when YOU want to come in. Right now? Sure, no problem. They really WANT you to leave there happy, and will do just about whatever that takes.

They will explain things patiently and in a friendly manner. They are superb mechanics, with two expert NSX-trained technicians. They KNOW these cars, and they have experience in diagnosing and fixing NSX maladies, as they have quite a few NSX customers. They have installed some performance upgrades such as the close-ratio (Japanese market) gear sets and ring-and-pinion gears.

They have also been very supportive of our NSX community, hosting the NSX Club of America's Second Annual Midwest NSX JazzFest in 1998, serving food off the grill, providing a mechanic to answer our questions, etc.

I have been extremely satisfied in the almost nine years that I have been going to Muller's Woodfield Acura. In fact, I cannot imagine any dealer providing better service than I have experienced there.