10455 Southwest Freeway
Houston, TX 77074
[BP], Thu, 6 Aug 1998
Since Jackie wanted to drive our silver 1992 car to Atlanta this Sunday I took it over
the Acura Southwest in Houston to have the oil changed. We have only had the car for about
8 weeks. Butch at Acura Southwest did a pre-inspection on the car before I bought it and
he gave it a clean bill of health. It appeared that everything was fine, but for some
reason I felt that the snap ring needed checked on the car. So, while getting the oil
changed I asked Butch to pop the cover off so we could look at the ring. Guess what?
Yeap... broken snap ring!
Since this car is no longer under warranty and the snap ring failure is a "service
bulletin", not a "recall", Acura is not obligated to repair the
transmission for free. But, the Service Department staff came though once again. They
called Acura and got them to "Good Will" the repairs. Thanks to Dave, Butch, and
Take it easy! Thanks again for Acura Southwest's excellent staff!