Administrator's Note:

As of 1999 Mr. Patrick Steiner, mentioned below, is not employed with Superior Acura of Overland Park, KS.

Review #1

Jim Vollmer, Wed, 3 Jun 1998

I bought my 93 nsx from Pat Steiner at Superior Acura recently and was absolutely delighted with ever aspect of the transaction and would highly recomme d doing business with Patrick.

Review #2

[TH]  Mon, 27 Jul 1998

I would like to say that Patrick Steiner is by far the best Acura sales rep. I've ever had the pleasure of dealing with. In fact, I consider him a friend before a sales rep. He's been totally upfront with me when I was searching for my NSX. I usually don't buy a car sight unseen, but he's proven himself to be very honest. When my flight arrived late due to bad weather, he was kind enough to pick me up from the airport. We signed the papers late and grilled steaks that evening. I strongly recommend Patrick to anyone in search for any Acura product. If Patrick and Superior Acura can become the no. 1 NSX dealer in America without a large expensive inventory (and pass those savings to the buyer), I'm all for it. Thanks Mac Daddy Patrick. :-)

Review #3

[NM]  Tue, 28 Jul 1998

Part of me really hates to do this - I would much rather tell funny stories or debate which other supercars look better in our rear view mirrors - but I feel that I have one personal experience with Superior Acura that is contradictory to what others have posted. Not to say that Patrick or Superior Acura are any better or worse then any other car dealership - just think that if a dealer representative is going to promote themselves and try to sell on this list & ask for opinions - then all points of reference should be heard.

Here's what happened to me...

When the time came for me to sell my Porsche 930 and buy an NSX in the fall of 97' - I started using the net to catalog all the available NSXs. I found a 93' low mile NSX on Yahoo's classified site for $38k for sale by Private owner. It was advertised as perfect in the add. I called the number while watching the Blues playoff game to see if the owner was available. Patrick Steiner answered the phone and we talked for over an hour about St. Louis, Kansas City and NSXs. He seemed like a great guy and we really hit it off (I later told my wife these guys are a lot different then other car sales people and are going to take care of us).

I told him I was "lurking" on the list - and he said he is good friends with many of the members. He then told me that the car is really for sale by dealer and not by owner and there must be some mistake in the listing. I double checked the listing and looked at Yahoo's rules. It is free to list as an individual - it costs money to list as a dealer.

Strike 1

Next I told him that the $38k was a very competitive price for a very low mile 93' and I was interested in pursuing this further. He then said that the $38k was a mistake and it was really supposed to be $39k. We had talked for over an hour and only now this comes up that the price should be higher?

Strike 2

He went on and on about the car in general and this one in particular. He even told me that the car qualified for the very selective Acura used car warrantee (no charge). I was disappointed with the price change - but figured it was still worth pursuing - depending on what I could get for my mint condition 76' Porsche 930 Turbo. I bought the car the year before for $23,500 and watched the prices closely and they were very stable. We agreed I would go to Frank Leta Acura in St. Louis and have the Porsche inspected - then they would make me an offer and I would drive to KC with my wife to look over the NSX.

The next day I went to the Frank Leta Acura dealership and they kept us sitting around waiting nervously forever. They finally came back almost 3 hours after we first arrived and told me that they would only offer me $16,000 for my 930 on trade and that deal was only good for 1 hour!!! I was nervous and they told me that I had "shopped around" my 930 so much that the dealers didn't want to touch it for fear it was bad - and every time I shopped it around the offer got less!!!!!

Strike 3

(BTW - Later that month I sold the car myself to the first person who test drove it for $24,500. He had looked for over a year and felt he got a steal.)

Well I still wanted the NSX and felt it was an awesome deal so I was thinking about buying it and trying to sell the Porsche - or saying the hell with it and give them the Porsche for $16k. My wife begged me not to and assured me this was a screw job and to walk away. Not ready to give up, I got a page from Patrick's sales manager about the NSX. He started apologizing that the car was misrepresented to me. I was told that a woman brought it in on a trade - which was negotiated sight unseen by the Superior Acura Dealership. The car had a HUGE scratch that was painted over but still visible. There were also signs of overspray (body damage) and the tires were bald. I was told the dealer gave her so little money on the trade that they could sell it cheap - and yes the price was $38k (not $39k) and negotiable (not firm). He told me it had new tires and ran great but in no way did it qualify for the quality used car warrantee because of it's age.

Strike 4, 5, & 6

I asked him why I was lied to about the condition, why the car was listed for sale by owner on Yahoo, why I wasn't informed of all of this, why we were kept waiting so long to find out info that ruined the deal from the start, and why Patrick didn't call me back himself. He told me he was busy with another customer and because of the circumstances - he felt it was necessary to personally call me back to explain the situation.

I went home feeling like a total idiot and was very embarrassed in front of my wife who felt so sorry for me that she never complained once for ruining her entire Saturday. Not the sales experience Acura would condone.

Those of you that know me know I am a very forgiving, positive, and upbeat person and would never make a personal attack on anyone. Those of you that don't can make up your own minds. I am sure that this will start a flurry of posts saying what great guys they are, etc. Again - I can tell you my experience only and I would have probably kept my mouth shut if it wasn't for the advertisements I have seen on the lists. I would hate for someone to buy a car that was misrepresented or to suffer the indignity in front of their wife that I almost did.

I have met Dave Davis and he seems like a first class guy - he doesn't sell cars on this venue. Nor does A of B, or St. Louis Acura, or any other dealer for that matter. If you do advertise and ask for opinions - you may get what you ask for.

Response from Patrick J. Steiner of Superior Acura:

Date: Tue, 28 Jul 1998 10:37:44 -0500
From: "Patrick J. Steiner" <superiorac@microlink.net>
Organization: Superior Acura Internet Manager
To: "NSXchange - International" <nsx@lyris.nsx.net>
Subject: [nsx] Nick is right...Sort of. Long

NM> He then told me that the car is really for sale by dealer and not by owner and there must be some mistake in the listing. I double checked the listing and looked at Yahoo's rules. It is free to list as an individual - it costs money to list as a dealer

Nick, Yahoo gave it too us free for 3 months so it didn't matter if I listed the car as a dealer or individual.

NM> The next day I went to the Frank Leta Acura dealership and they kept us sitting around waiting nervously forever. They finally came back almost 3 hours after we first arrived and told me that they would only offer me $16,000 for my 930 on trade and that deal was only good for 1 hour!!!

You can't really blame me for something Frank Leta did. If you recall the reason you went there to have the car bid was to save a trip to Kansas City. I told you we would take whatever another Acura dealer would give you for it. We both know the car was worth more but it is only worth what someone will pay for it. You found a good buyer. Congrat's!

Everything else Nick proclaims is 100% true. The car was misrepresented. It was the FIRST time and LAST time that will ever happen. Being relatively green in the business (5 years) I would pass on the information that was passed on to me. I wasn't told everything about the car nor did I tell Nick that I knew everything about the car. I WAS A PATSY!!! Nick, I still feel shitty about all of that and I still consider you a friend if you ever need anything. Your experience changed the way I sell on the internet.....changed the way I go about discussing and researching vehicles before representing them...Changed relationships I have with Manager's and Dealer Principle's. Sorry you had to be the one to open my eyes. Your comments give me pains in my chest but I applaud you for them. Free speech! Take care.

Review #4

[BP], Thu, 20 Aug 1998

Hi Gang, I know Nick Matteucci in St. Louis posted a bad experience about Superior Acura a few weeks ago, so I thought I should pass this info on to everyone. Patrick from Superior Acura wrote an e-mail this morning saying, "I have a 96 Red/Tan NSX for sale." This was a false statement. He also said, "I haven't personally checked over the car because it is in transit as I speak." This was a lie! The car was not in transit to his business!

I called Patrick this morning after reading the post (see below) and agreed to purchase the car so long as it was in the condition he was describing. I even gave him a credit card number to make a deposit on the car so that he could hold it for me until I drove up to get it. We both agreed that the car was "sold" to me for the agreed price. He said that he would call me back because he was waiting to see when he would have it on the lot. He said that he thought he would have it Saturday. He even went as far as to say that he was "talking" to Acura to see if the warranty would still be valid even though the car was being sold as "miles unknown". He told me that he didn't think that the warranty was going to be a problem and if the warranty was valid that he could even get the car "Certified by Acura". Now, I'm a smart car buyer and this didn't sound right, but for the price I was willing to "go for it"! Plus, Patrick sounds like a great guy on the phone. He sounds trusting, but read on.

Anyway, he called me back and told me he didn't get the car. He told me it was in Houston and his buyer was unable to buy it. I then asked him specifically if the car was at an auction. He replied, "Yeah." He said that he was sorry and that he was still a buyer for any used cars I may hear about or get from time to time. Yeah, right?

This pissed me off! I had already called Rob, Ara, and Andy (fellow NSXers) to brag about my newest NSX purchase. I even arranged for an NSX road trip with Rob to pickup the car. The next time Patrick posts something to the list and claims to have a car for-sale he should be sure he really has the car first! BAD BUSINESS! He could have easily said in his post that he "may" have a car for-sale and told me that on the phone when I called. He should have told me that he was TRYING to buy the car at an auction today. At no time did he disclose that the car was going through an auction today and that he was trying to buy it until I asked the question. He lead me to believe that he was getting the car for sure, but he didn't know what day. I was really excited about getting a targa model! This is like your wife saying she's pregnant before taking a pregnancy test!

I know that the last time Patrick and Superior got blasted on the List for Nick's post that Patrick assured everyone that they are a top notch dealer and could be trusted. He said that he would take care of us and make sure that nothing like Nick's experience would happen again. I think Superior needs to rethink making posts to this List and maybe they should be removed as a subscriber. I for one, would vote "yes" to remove Superior Acura as a List subscriber! That's how mad I am!

Thanks for letting me vent guys!

Bill "Hammer" Peirce
1991 Red/Blk
1992 Silver/Blk

Patrick, Internet/Fleet Manager for Superior Acura wrote:

<<Hi All,

For whoever is interested. I have a 96 Red/Tan NSX for sale.
Here's the scoop. Nitrous oxide, after market wheels, and only 2,000
miles. It also has a white dash/odemeter kinda like the Maxima SE.
However, installing the white dash/odometer made the miles "unknown" AND
voided the manufacture's warranty. It is a theft recovery vehicle as
well. I can sell it for $47,000 but there is some uncertainty about
it's past. No wrecks or paint work though. I haven't personally
checked over the car because it is in transit as I speak. Any inquiries
please call my 800 number listed below. Oh, and I am still a buyer on
any preowned NSX's for the next 45 days. Thanks!

Patrick
Internet/Fleet Manager-Superior Acura
>>

Response from Patrick J. Steiner of Superior Acura:

Date: Fri, 21 Aug 1998 11:41:09 -0500
From: "Patrick J. Steiner" <superiorac@microlink.net>
Organization: Superior Acura Internet Manager
Subject: Here we go again (Long)[via LSMTP - see www.lsoft.com]
To: NSXCA-MIDWEST@LISTSERV.NSX.NET

Bill Pierce,

Fact: The NSX was in transit but my seller stopped off at the auction before making the trip up to me to see if he could sell it for more than I had offered. And he DID screwing both of us. Common practice in the car business. I had made a verbal offer to buy the car and was told I had a deal. Clearing the way to discuss the car deal w/you.

Fact: The last time I spoke with you on the phone there was no animosity targeted at me for how things went down. Then you get on the list and try to demolish 2 years of relationships by attacking my business practices.

Fact: If the NSX after arriving at my dealership didn't check out then by no means would I hand the seller a check for it. Which would then negate any deal I had with you to buy it. You knew I hadn't seen the car but you were very anxious to come up here as soon as possible to pick it up. Because the price was right.

Now, I have no doubt you are probably one hell of a guy, but who do you think is more upset about this? The guy trying to make money or the guy trying to spend money? I think we share the same pain. But after yet another sleepless night worrying about how all of you feel about me, I have decided to get out of the used NSX business. From now on it is only new NSX's. It is pretty hard to piss people off selling them new cars.

Bill Pierce, I am sure you are a very influential person on the list(s). Which probably explains why I got physically ill when reading your post. But to recommend kicking me off the list is ludicrous. I am #1 an NSX enthusiast and #2 an Acura dealer. I would be more than happy to stop posting used NSX's for sale. But don't condemn me for not coming through on a car deal. It's not the end of the world Bill.

Here it is in a nutshell, used NSX sales are 10% of my income per year. They are also 90% of my daily stress. You do the math. It isn't worth feeling obligated to defend myself because I couldn't please every person absolutely 100% perfectly. I didn't join this list to sell cars. I joined because we share the same love. Selling cars was just icing on the cake. There is still no other dealer in the country willing to sell NEW NSX's for less than me. I don't let arrogance get in the way of putting food on the table.

And Mr. Vecsey, thanks for your post. It was enlightening to hear the story behind the car. As dealers, we don't put to much stock in stories because that is what they are...Stories. We look at the car more than anything. Besides, if we pass the history of a car to prospective clients they rarely believe us anyway. So there is no use for us to try and find the whole story behind the car. BTW, the VIN report I ran on the car only stated that the car had been registered once with 126 miles on it. I had not yet ran it through Acura's service computer but I will take your word on it.

Thanks for your time.

Sincerely,

Patrick J. Steiner

Review #5

Jim Roberts jimr@valu-line.net, Wed, 02 Jun 1999

I have made a few purchases from Superior Acura. Ever since my wife purchased her Acura Legend over the internet we have bought 5 other cars from Pat Steiner the same way. Upon my first trip to the store I fell in love with a 1993 NSX. After my wife signed the papers on her Legend, I was treated to a test drive. Mr. Steiner covered every detail of the car with me and the next day I was back to bring it home.

I have since owned 2 more NSX's as well as my wife's new RL. We have been treated like royalty each visit, not once have we been disappointed with anything. My wife and I expect only the best and that is what we get every time we visit Superior and Mr. Steiner. We recommend all of our friends and family to purchase their acuras through e-mail with Mr. Steiner and they have all had similar experiences.

We live an hour and a half from Kansas City; I would still drive to Superior if they opened an Acura store here. My latest, the 1998 NSX, is due for oil and a rotation which I also schedule by e-mail. Convenience and luxury are two words I can use to describe business with Mr. Steiner and Superior Acura.