Review #1

Thu, 02 Apr 1998, [BM]

I will continue to give COMPTECH high points for the products they  supply us with. My driver side header cracked at the expansion joint (or whatever  that part of the fluted pipe is called) on a banzai run to see my son.

My Acura dealer called Comptech after I had them check it out, and I was  told to cruise by on my way home (I live over the hill from El Dorado Hills where Comptech is located), and Don told me to just drop the car off and they would repair/replace at no charge. I appreciate this kind of immediate response, and still think they are great!

Review #2

Fri, 05 Dec 1997, [CCA]

Thanks to Comptech: Bill, Tim, Shad et. al., for their assistance in the diagnosis and such. In spite of the fact that my problem was not related to either the design or fabrication of the headers, they were really willing to pitch in to help resolve matters. Their products are well made and engineered and they clearly believe in customer service and satisfaction.

Review #3

Mon, 5 Apr 1999, [CWI]

I want to let the other list members know how helpful Chris at Comptech was in answering my questions regarding a swap between a stock and resonanted tip Comptech exhaust.

Chris demonstated to me the excellence of Comptech's customer support. Even though I am not the first owner of this unit, Chris took the time to answer my questions regarding his company's product. Thanks much Chris!

Review #4

Mon, 10 May 1999, [CWI]

Kudos to Comptech for helping me out with my resonated tip exhaust at NSXPO. Shad from Comptech was even generous enough to get his hands gresey to help me install my new unit...

Review #5

1998?, [DH]

My opinion on Comptech (in General)

I feel that vendors of racing parts, in general, don't have what I would call "high customer satisfaction" as one of their top goals, as it just ain't in the mentality of a person who builds unique fast cars, unique go-fast car parts, to also be an exceeding good business person and do the mundane things and extra effort that we may be used to when dealing with an Acura factory service representatives. Vendors of racing parts don't have the backing of a company with a gizzillion dollars like Acura, so it may be harder for them go the extra effort in terms of "warranty
work" if they have to worry about every little expense to keep the business moving forward.

I feel that Comptech, in general, is a good company, and I am thankful that they make go-fast NSX parts available to us. I wish the parts were cheaper (but they have no economies of scale in their niche market, so can you really bitch they are expensive? Besides, people still buy the Comptech parts, so if people buy them, they must not be too expensive, right?), I wish their customer service would be better, (but I also wish that Phone companies/Cable TV companies had better customer service also.) If ya think about it, Comptech is like the GTE or your local cable company. You basically don't have a huge selection of vendors with **RACING EXPERIENCE** competing with them on some of their high end parts (R&P, Engine Work, Brembo brakes). When ya don't have a lot of competitors, there is no motivation for having good customer service to differentiate yourself. Does your cable cable company go out of their way to help you install service, answer your phone calls, or get to your house on time? My cable company sure sucks with customer service.

I will probably continue to buy various parts from Comptech, and I am really thankful that they sent me a new R&P, so they have restored my faith in them. And I guess I will just have to hope that they will improve their customer service.

Review #6

[GW - 2000/7/17]