Fellow Xers.. just thought i'd pass along a story of a positive experience with Chris@SoS...
A few months back I had ordered some 'go fast' parts from SoS... Taitec H&E, CT 4.55, Short gears, clutch... etc....... I had asked to have the parts drop shipped to Don over at hilltop since it would be easier to just drop the car off and not have to haul parts all over the place..
1st nice experience.. Chris called me the next day and told me that I should go and order the CT R&P from CT directly, since they had the new race program and could save a few hundred bux.. this after he *already* had my credit card #, and order in hand.. what amazing customer service!
Anyhow.. everything arrived (on time), got the call from Don that he was ready for my car... Had it dropped off....
Two days later Don called me and mentioned that the new flywheel didnt seem to be 100%.. I called him back to get a report.. seems he was installing the refurb flywheel.. when i asked why he put that one in - when i had ordered the lightweight brand new one - he mentioned he never got it.
Called Chris - he overnighted a replacement flywheel to Don - no questions asked - and said we would figure out what happened later (did UPS loose it.. did Don loose it. what happened?).
Anyway, turns out that somehow the flywheel missed the shipment.... what really floored me was that when i picked up the car, Don had said that Chris called him and offered to pick up all the extra labor he incurred for having to re-install the new flywheel! brownie point #2 in my book....
Anyway.. that's my experience.. thought i would pass it along.... it's not that often you find online vendors who are willing to go out of their way in these types of situations!
A few months back I had ordered some 'go fast' parts from SoS... Taitec H&E, CT 4.55, Short gears, clutch... etc....... I had asked to have the parts drop shipped to Don over at hilltop since it would be easier to just drop the car off and not have to haul parts all over the place..
1st nice experience.. Chris called me the next day and told me that I should go and order the CT R&P from CT directly, since they had the new race program and could save a few hundred bux.. this after he *already* had my credit card #, and order in hand.. what amazing customer service!
Anyhow.. everything arrived (on time), got the call from Don that he was ready for my car... Had it dropped off....
Two days later Don called me and mentioned that the new flywheel didnt seem to be 100%.. I called him back to get a report.. seems he was installing the refurb flywheel.. when i asked why he put that one in - when i had ordered the lightweight brand new one - he mentioned he never got it.
Called Chris - he overnighted a replacement flywheel to Don - no questions asked - and said we would figure out what happened later (did UPS loose it.. did Don loose it. what happened?).
Anyway, turns out that somehow the flywheel missed the shipment.... what really floored me was that when i picked up the car, Don had said that Chris called him and offered to pick up all the extra labor he incurred for having to re-install the new flywheel! brownie point #2 in my book....
Anyway.. that's my experience.. thought i would pass it along.... it's not that often you find online vendors who are willing to go out of their way in these types of situations!