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Rear-ended

Let's get this thread back on track with some NSX repair porn.

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I think poor communication alone would be sufficient to make me want to avoid a shop. As Dave Ramsey says, I'd rather deal with someone who has the heart of a teacher, than someone who's more interested in parting me from my money, or is too busy to keep me informed about what it is that I'm spending my hard earned dollars on.

I'm grateful to have access to a shop like SOS, whose employees take the time to explain things that I don't understand (of which there are many!).
 
I am an NSX owner. I am not speaking for anyone. I just don’t know why you have to bad mouth other shop with false information. It’s very unethical & unprofessional.

1. PATCHEZ (Justin), you are a service adviser at Sunnyvale Acura but you are not the NSX Technician. When you tell this to a customer, they might trust you but when you tell that to a NSX Technician, that is NOT true. As a service advisor, you should not give out wrong advice.

2. The A/C compressor doesn’t need to come out with the engine.

3. Working on the coolant & the center hoses does not require removing any a/c components.

4. Everyone does it differently but the truth is when you remove the engine, the a/c compressor doesn’t need to come out with it. It stays inside the car.

5. I have talked to a few NSX Technicians in the East & West Coast & they do have the NSX Training certificates. They said the same & they said they can proof it to you if you are willing to pay for the labor to remove the engine. Btw, I had the same job done before.

6. I believe this forum is for NSX owners to share information but it’s not for business to criticize other business with false information to gain customers or to advertise themselves. That is NOT professional. An ethical & professional business would never do that. I am sure the founder/moderator of the forum would not allow that either.

7. We are highly educated & civilized people in this forum. We need to be logical to evaluate & validate the advice, the information & the motives.

8. I hope we post fair comments & truth not our moment of emotional feeling or based on false advice. I see some folks who posted something like “I will never go back to that place again” but I ran into them getting their cars fix there. The truth speaks for itself.


Nobody said the a/c issue happened when the cooling hoses were done. The a/c issue happened after the the coolant hoses were replaced then the head gasket blew and the engine was REMOVED. Possibly caused from the leaking center coolant hose. You show me how your going to remove the engine with out removing the A/C compressor while it still bolted to the engine. It can stay off to the side but your removing it from the engine moving it and possibly could cause it to leak. Yes I may be just a service advisor but guess what. I went to Evergreen Collage were I took a was in the HONDA PACT program. I may not be working on the cars but I think the info I give is correct. By the way you need to read the whole thing agian. I never stated a shop and I never said you must come to see me. Also just checked funny that you have made 3 post all about the shop that did the work on this vehicle.
 
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So, the damage right now is at about $10k for..
Frightening amount of money for what appears to be a pretty small collision! Wowsers!

Glad to hear it is on the way to mend and most of all that you are moving back to that happy place of enjoying your NSX. Best of luck on the rest of the journey!
 
Repair work continues... 02 rear valence and CT exhaust for me!

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i was wondering why people hide their plates.

i think only authorities can find the 411, not common people.

There have been many threads on this...

It becomes a question of whether you trust the authorities. Some people refer to the police as "the biggest street gang in America."

If they're looking for me, I intend to make them get a subpoena and a search warrant to do so. No need to hand over my calling card for free and expose myself to unnecessary harassment.
 
Got a police report, filed a claim, waiting for a call back from the insurance...

SO in the mean time, what are my options? Obviously I want the car to be repaired by a shop with NSX experience. Any hope of convincing the insurance that their usual places won't do?

And, if I have the option, where should I push for? Cologne Auto Body in Belmont?

If you need assistance for the claims process and procedures, please PM me. I have been in the insurance industry for over 15 years. I am currently part of management for a claims department.
 
Repair work continues... 02 rear valence and CT exhaust for me!

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Coming along nicely! Is your CT exhaust the new one made by CT Engineering, the one with separate mufflers? I have the new one as well. How do you like it?

Any chance your going to Cars and Caffeine (Oct 13)?
 
Coming along nicely! Is your CT exhaust the new one made by CT Engineering, the one with separate mufflers? I have the new one as well. How do you like it?

Any chance your going to Cars and Caffeine (Oct 13)?

Nope, it's the old school one. It was a question of what I could get locally on short notice that I liked. I'll probably replace it again with a brand-new really nice exhaust at some point - just wanted some sort of improvement over stock.

Not sure about the 13th. Depends if I'm free and if I have the car back and running smoothly by then. I was in the middle of troubleshooting a couple of other issues when this happened... Car might spend the rest of the year in one shop or another, lol.

Damn. I need to get rear-ended so I can get an '02 valence and an upgraded exhaust :D

I wish I could say it was worth it... LOL... but for all the stress and hassle, and the reduced value of the car, I'd rather just buy the shit myself out of pocket.
 
Got my baby back today! Looking good. Paint match is perfect.

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Only issue is that one side of my new CT exhaust is slightly higher... anyone know what I should do about it? Is there something I can tighten/adjust to even it out?
 
hit by an S2000 owner dreaming his car was an NSX.

Its not that bad trust me I have had worse.

goodluck and I am sure they will fix your baby.
 
hit by an S2000 owner dreaming his car was an NSX.

Its not that bad trust me I have had worse.

goodluck and I am sure they will fix your baby.

No kidding...

Any advice on how to even out the height of the two exhaust tips?
 
DV claim denied before they even looked at my appraisal... Bahhhh. Do I really have to go to court?
 
If your pursuing the DV claim by yourself, I think your in over your head on this one and going to court may is not advisable. I know their are some companies who charge around $800 or so and they'll do all the work for you. It may take 2 years or so but in the end you get a check. Could be anything from $1000 to $5000, no idea.
 
Yeah, there are lots of things to try before going to court so I'm going to try them!

BTW for anyone who's interested, the independent appraiser I used came up with $3700 as the amount my car's value has diminished on account of the accident. This after a $9800 repair that included minor frame straightening.
 
Long-term update: Car has been driving great and there does not appear to have been any long-term fallout from the collision repairs. Hooray!

Since this is my "grouse about problems caused by having brought the car to Hilltop" thread, and not to reopen old wounds, but I did want to share this with the community... Almost five years later working on the car bit by bit I am still finding things they messed up.

I was going through the O2 sensor wiring since I am replacing all four, I had disconnected everything and removed all the sensors but one of the wires still wouldn't budge... now mind you Hilltop is the last shop to have had the valve covers off when they were doing the head gasket. They have not seen the car since the last time I updated this thread.

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That would be an O2 sensor wire pinched between the head and the valve cover, the insulation having been completely destroyed by vibration over recent years of driving.

I am amazed (amazed!) that it didn't get through the coating on each individual wire, which surely would have shorted something, blown a fuse, and definitely lit up a code.

Amusingly enough the reason I am replacing the O2 sensors is that I got a code for bank 1 sensor 1, which is the rear bank, whereas this is the extender wire for the front bank upstream sensor (since I have CT headers which relocate the O2s).
 
Nice!!! Proof that Honda bond seals pretty much anything. Even if your in a "pinch".
Never been to Don at hilltop. I was trying to see if he did window alignments and he said no, so I kept moving.
 
For what it is worth, when I tried to discuss diminished value with my insurance company they said that if I thought THAT highly of the NSX (and its originality)...I should have had an "agreed value" policy.
That being said, my insurance company was going to just pay out (salvage the car) and then get reimbursed by the insurance of the guy charged with the accident fault but they said that since he agreed that he was 100% at fault (and so did the police report) I could go after him and his insurance company to "make me whole"...which I did for a few thousand $s more.
One of the issues with going to court over diminished value seems to be trying to quantify the subjective change in value.
 
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