Received Great Service from Chad Gordon, a Technical Adviser at KW Automotive.
KW uses set screws to keep their adjustable spring perches from loosening over time, during my corner balance the tech mentioned two were missing, so I contacted Chad and he provided a new set, free of charge, which arrived within days. I did have to send him a copy of the invoice, but it was painless.
A few days later I wanted to order a pair of helper springs for the front shocks, since my KW V3 have been resprung with a slightly shorter Swift spring. Again, I reached out to Chad, and again, received great customer service - within 48 hours I had a pair of helper springs sitting in front of me, for a low cost.
KW uses set screws to keep their adjustable spring perches from loosening over time, during my corner balance the tech mentioned two were missing, so I contacted Chad and he provided a new set, free of charge, which arrived within days. I did have to send him a copy of the invoice, but it was painless.
A few days later I wanted to order a pair of helper springs for the front shocks, since my KW V3 have been resprung with a slightly shorter Swift spring. Again, I reached out to Chad, and again, received great customer service - within 48 hours I had a pair of helper springs sitting in front of me, for a low cost.