I want to post my experience with Dali, as I too have had problems with Dali.
I ordered 2 keychains and the NSX DVD from Dali in March 2001. I received the 2 keychains within 2 weeks and was very happy. After finding out the NSX DVD did not play in US DVD players I emailed MJ and cancelled my DVD order. Using the credit I asked for the Valentine 1 mount. Two weeks later Dali sent me the DVD anyway and I had to ship it back to him and explain via email the problem. After 2 months of waiting for the V1 mount I asked him for either the Dali fire extinguisher mount or a refund. At this point my emails, phone calls, voicemails and IMs became unanswered. (It's funny how every complaint starts with all of a sudden, he stop answering my emails, calls, etc.)
After seeing Paul M voice his complaints on the NSX list, I posted my complaint there also and there soon became a small group of 10-15 NSXers who were also disatisfied. One NSXer who lived relatively close to Dali offered to go to Dali and help resolve everything. MJ denied his offer saying that he would take care of his own matters.
A week later I received an email from MJ with some options, either the V1 mount+shipping, extinguisher, or my $50 refund. I opted for the refund and was credited via Paypal within 10 minutes.
Now my opinion on this whole fiasco is that I probably would have waited for the V1 mount if I got return feedback on the situation. I would have bought the fire extinguisher mount too. But, the type of customer service responses that I and the rest of the group was just plain rude and unprofessional. In addition, the fact that I would have to pay for shipping again as one of my options was just an insult since I did pay for shipping already AND I paid to ship the DVD back too. I would never order anything from Dali again and would not recommend Dali and MJ to anyone unless they want to gamble with their money. I just don't understand how anyone can become so disinterested in retaining business, remaining professional and making a good name for their business.
I think of our 10-15 person complaint group, I am the only one who got my money back. As far as I know, the rest are still waiting and waiting and waiting...
Anyone want 2 Dali keychains, mine are tainted.
Also David, I would not send the seats back either, you won't get your money back any time soon, if ever.
Kenric
[This message has been edited by Ag NSX (edited 06 September 2001).]