Daria thanks very much for your legwork! Much appreciated. Why am I not surprised that the address is bogus... :frown: I'll call the property mgr in the morning and ask some questions.
So, to update, these guys are still jerking me around. They have told me a total of three times now that the shocks have shipped, only for me to find out that's not the case. The most recent was providing a UPS tracking number today, but when I checked it out.....it was something being shipped to THEM from San Diego!
I filed a complaint with the Etobicoke BBB on May 9th. but surprisingly that hasn't really done much. Contacting the Bilstein USA eastern regional manager garnered a phone call from ShockPerformance the next day. That was promising at first, since it confirms a relationship between Bilstein USA and ShockPerformance.
Despite any lighting of a fire under them by Bilstein USA, they continue to fail to deliver on their promises. I've been dealing with a fellow named Walter who appears to be the owner though in our conversations I never asked him directly if he was. I also have spoken on two occasions with a guy named Chris who appears to be one of the workers there.
Biggest lesson I learned from this was that when I used Paypal to buy these shocks, I had 45 days to make a claim of a problem. I should have exercised that on the 44th day and demanded my money back. Paypal payment is supposed to be accepted only if the item is in the hands of the seller (hence the 45 days is a reasonable timeframe). As for the business itself, it was listed as Bilstein's Canadian distributor and a general internet search turned up very little on them, nothing to raise a concern. They certainly seemed to be fully above-board at the time.
After 16 weeks of non-delivery and 3 times saying they've shipped when they haven't, I'm calling them tomorrow morning to demand a full refund. Although I think I have a better chance of getting the shocks than seeing the money.
Thanks for the support guys.
