Sorry, but after being on the phone with Acura Customer Service for 40 minutes I just need to vent a little.
Under the extended warrantly provisions for a '96 emissions system, I need to get the repairs done now due to deteriorating cats. This is a $2500 item that Acura has agreed to do up to 150,000 miles.
My local dealer, Bedford Hills Acura, has advised me that they are refusing to work on NSXs because they do not employ anyone in the service department qualified to do maintenance on them. They referred me to Greenwich Acura.
Greenwich cannot do the car for 2 1/2 weeks and needs "several days" to do the work. That is understandable so I asked for a loaner and they said they will not give one to me. I have no service history with them and this is an extended warrantly repair so they do not feel the need to provide a loaner to me.
I called Acura in California and they were nice enough to call multiple area dealers but all refuse to give loaners without a service history. I explained that my service history is with the local dealer who now refuses to work on NSXs but that did not make a difference to any other dealer.
Fortunately, I have LarryB do all of my servicing except when it comes to warranty items when I am forced to go back to a dealer. The customer service rep at Acura was not concerned at all at the fact that they have dealers selling cars that cannot be maintained or repaired under warranty by those dealers.
They then suggested I rent a car while Greenwich had my NSX and submit the bills to Acura in California. I asked if they would guarantee that my rental fees would be paid and they said no. I then inquired as to why they would suggest that as an option and the rep said he was only throwing that out as a possibility.
I also asked if the warranty parts could be shipped to me for a private install and I would submit the bills for labor back to Acura. They said I could buy the parts from the dealer and submit the bills but, like with the rental car, they most likely would not reimburse me for any of the expenses for parts or labor.
After this lengthy conversation, we exchanged the usual pleasantries and customer service told me to "have a nice day." I am sure that they are listing this complaint as resolved with another satisfied customer.
Under the extended warrantly provisions for a '96 emissions system, I need to get the repairs done now due to deteriorating cats. This is a $2500 item that Acura has agreed to do up to 150,000 miles.
My local dealer, Bedford Hills Acura, has advised me that they are refusing to work on NSXs because they do not employ anyone in the service department qualified to do maintenance on them. They referred me to Greenwich Acura.
Greenwich cannot do the car for 2 1/2 weeks and needs "several days" to do the work. That is understandable so I asked for a loaner and they said they will not give one to me. I have no service history with them and this is an extended warrantly repair so they do not feel the need to provide a loaner to me.
I called Acura in California and they were nice enough to call multiple area dealers but all refuse to give loaners without a service history. I explained that my service history is with the local dealer who now refuses to work on NSXs but that did not make a difference to any other dealer.
Fortunately, I have LarryB do all of my servicing except when it comes to warranty items when I am forced to go back to a dealer. The customer service rep at Acura was not concerned at all at the fact that they have dealers selling cars that cannot be maintained or repaired under warranty by those dealers.
They then suggested I rent a car while Greenwich had my NSX and submit the bills to Acura in California. I asked if they would guarantee that my rental fees would be paid and they said no. I then inquired as to why they would suggest that as an option and the rep said he was only throwing that out as a possibility.
I also asked if the warranty parts could be shipped to me for a private install and I would submit the bills for labor back to Acura. They said I could buy the parts from the dealer and submit the bills but, like with the rental car, they most likely would not reimburse me for any of the expenses for parts or labor.
After this lengthy conversation, we exchanged the usual pleasantries and customer service told me to "have a nice day." I am sure that they are listing this complaint as resolved with another satisfied customer.
. If they refuse to service them, then they should not be able to profit from selling a new one. Heck, maybe they shouldn't even be able to sell a used one.
lol.
