One of my tires was having a slow leak (new neighborhood, new construction, a nail most likely) and the car was getting near due for an oil change, so I called my dealer to have them come pick up the car for service. My salesman actually picked it up for me (great guy, bent over backwards to get us the car, 4th car we've bought from him) yesterday morning.
I left explicit instructions that only one tech was to work on it, as he installed the CTSC and knew the car, so he's familiar with the oil change procedure.
So I get a call from the tech this AM saying he had bad news on account of the rain... I told him not to worry, as I've had the car out in the rain a few times. He explained that he took off from a stop sign, hit second, lost control and put the car in a ditch. I started laughing (I've hung out with him at car shows, etc and he's worked on all of our Acura/Honda cars doing performance work thru the dealer) and said "no, seriously - what's up?" He assured me he wasn't kidding... I said I'd be right up and hung up.
I arrived to find the car getting hosed off - mud and grass all over the passenger side, clumps stuck in the wheels and brakes. He'd said it was the driver's side that got torn up. The quarter panel was buckled up, hanging loose - the front fender is twisted, the whole front bumper is shifted to the passenger side. The radiator support is bent to shit, the radiator is busted... the only reason the hood didn't bend was because I had a painted CF one on it. The passenger side front seems to be sitting up higher, too - maybe it's me being paranoid.
I feel bad for the tech - great guy but turning off TCS on wet roads and doing a hard shift to second (I'm assuming) with a SC'd NSX is a stupid, stupid move...
His boss was trying to tell me that he's not covered by their insurance policy (ie, "we aren't responsible for damages") and that he wasn't supposed to drive it. I know I'm sure as hell not going to eat the cost and his insurance company says he doesn't have the coverage to pay anything for the car.
At the same time, while I once HAD an immaculate, garage kept, 6k mile flawless car, I've now got one that's going to depriciate like mad because 1/2 the car needs to be painted/replaced. I told them that if it were my TL, fine, fix it... but this is different.
What would you guys do?
Ryan
Pics (sorry - they're digitals of color inkjet prints they did at the dealer):
I left explicit instructions that only one tech was to work on it, as he installed the CTSC and knew the car, so he's familiar with the oil change procedure.
So I get a call from the tech this AM saying he had bad news on account of the rain... I told him not to worry, as I've had the car out in the rain a few times. He explained that he took off from a stop sign, hit second, lost control and put the car in a ditch. I started laughing (I've hung out with him at car shows, etc and he's worked on all of our Acura/Honda cars doing performance work thru the dealer) and said "no, seriously - what's up?" He assured me he wasn't kidding... I said I'd be right up and hung up.
I arrived to find the car getting hosed off - mud and grass all over the passenger side, clumps stuck in the wheels and brakes. He'd said it was the driver's side that got torn up. The quarter panel was buckled up, hanging loose - the front fender is twisted, the whole front bumper is shifted to the passenger side. The radiator support is bent to shit, the radiator is busted... the only reason the hood didn't bend was because I had a painted CF one on it. The passenger side front seems to be sitting up higher, too - maybe it's me being paranoid.
I feel bad for the tech - great guy but turning off TCS on wet roads and doing a hard shift to second (I'm assuming) with a SC'd NSX is a stupid, stupid move...
His boss was trying to tell me that he's not covered by their insurance policy (ie, "we aren't responsible for damages") and that he wasn't supposed to drive it. I know I'm sure as hell not going to eat the cost and his insurance company says he doesn't have the coverage to pay anything for the car.
At the same time, while I once HAD an immaculate, garage kept, 6k mile flawless car, I've now got one that's going to depriciate like mad because 1/2 the car needs to be painted/replaced. I told them that if it were my TL, fine, fix it... but this is different.
What would you guys do?
Ryan
Pics (sorry - they're digitals of color inkjet prints they did at the dealer):