Friday Night, I decided to take my car for a spin. I accelerate to about 70-80 to get on the interstate and my car starts to shake. Immediately exit and make a u-turn. When I make the turn it feels like my right side dropped a few inches. Like my tire went flat. When I walk around, I notice the tire has come off the hub. Luckily, (Extremely Luckily) the lower A-arm lands on the inside of the tire rim keeping the car from bottoming out, and the fender from landing on the tire.
So it seems that Discount Tire over torque my lugs. I feel that they are liable. The damage is:
Tow charge: $125.00
New Rim: $168.00
New Lugs: $ 30.00
Labor: $ 50.00
Total $383.00
Not too bad. I think they are very lucky to get off this cheep. Imagine what it could have cost.
Anyway I spoke to one manager, who talked to their corporate office and said they would likely cover it, to bring in my wheel and broken studs, etc. We'll now the other manager is telling me "if a wheel is going to fly, it would fly in the first 100 miles". (It's been 3600 since they put them on, and Approx 1200 since they balanced, which they only have a record of balancing the fronts so they say 3600.)
So now I'm a little upset. Anyway the Manager I originally spoke with will be in tomorrow and I'll talk with him about it then. If they fix this at their cost then I feel I could remain their customer. If not, well I'll be the most negative spokesman for discount tire they have ever had.
Jonathan
[This message has been edited by JGuidry (edited 21 January 2002).]
So it seems that Discount Tire over torque my lugs. I feel that they are liable. The damage is:
Tow charge: $125.00
New Rim: $168.00
New Lugs: $ 30.00
Labor: $ 50.00
Total $383.00
Not too bad. I think they are very lucky to get off this cheep. Imagine what it could have cost.
Anyway I spoke to one manager, who talked to their corporate office and said they would likely cover it, to bring in my wheel and broken studs, etc. We'll now the other manager is telling me "if a wheel is going to fly, it would fly in the first 100 miles". (It's been 3600 since they put them on, and Approx 1200 since they balanced, which they only have a record of balancing the fronts so they say 3600.)
So now I'm a little upset. Anyway the Manager I originally spoke with will be in tomorrow and I'll talk with him about it then. If they fix this at their cost then I feel I could remain their customer. If not, well I'll be the most negative spokesman for discount tire they have ever had.
Jonathan
[This message has been edited by JGuidry (edited 21 January 2002).]