Replaced under warranty?

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Replaced under warranty? UPDATE

Floor mats? Someone said they will. Anyone have this luck?

Not from dirt, mind you, but the NSX logo is coming apart.
 
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Boy, that seems like a streach. How old are they? How long have you had them? Good luck and let us know.:smile:
 
I think the logo is stitched into the mat. Call the dealer and the worst they can say is no. I would doubt that it would be covered, but they may good faith you a set if they have some.

You're not wearing spurs, are you?:biggrin:

Miner
 
Yeah...I want in on that one too! Mine is an '03 with 12k miles and the X in NSX is right where your left heel sits (comfortably) and it is worn as well.....Keep us posted on what happens.
 
HONDA will not cover any interior wear and tear parts. Range from the leather, seals, door handles, etc. If you have a pre 2002, Honda will not do any thing for you, PERIOD. Not even for good well. If they do that, they wouldn't be in business.
 
This is a joke, right?

A new set of floor mats costs under $100.

NOT a joke. Why pay for something when you can get it for free? I guess I don't have $100 bills falling out of my pockets........
 
If it was in the car when the original warranty started and that warranty is still in effect, then the accessory/option is covered by the bumper-to-bumper vehicle warranty.

If the car is out of the original warranty period, then no coverage...unless the part was purchased less than one year ago and you can show proof. Honda warranties accessories and parts for 1 yr from date of purchase when not purchased w/ a new car.
 
Seriously, doesn't this fall under the heading of "normal wear", like brakes and tires? How could Honda, or any car company, replace those items for free?
 
NOT a joke. Why pay for something when you can get it for free?
I guess you really don't understand that it's not a good idea to ask about a wear item that is not normally warrantied (as noted above) when it is a low-cost item. Not only will you not get the warranty coverage you're asking about, but you will become known at the dealership as extremely petty and a pain-in-the-@$$ customer who is intent on doing anything (including pi$$ing people off) to get every last nickel.

I guess I don't have $100 bills falling out of my pockets........
That's not the problem (as I can assure you that, if you're employed, you have a higher income than I do). The apparent problem is that you sound absolutely clueless about dealing with people in a business framework.
 
I guess you really don't understand that it's not a good idea to ask about a wear item that is not normally warrantied (as noted above) when it is a low-cost item. Not only will you not get the warranty coverage you're asking about, but you will become known at the dealership as extremely petty and a pain-in-the-@$$ customer who is intent on doing anything (including pi$$ing people off) to get every last nickel.

That's not the problem (as I can assure you that, if you're employed, you have a higher income than I do). The apparent problem is that you sound absolutely clueless about dealing with people in a business framework.

I dont want to get into a pissing match here but rather just state my case. I guess my line of thought is if you have insurance (warranty) then why not use it? I mean, thats what we PAID for when purchasing the car. Thats why I bought a car with warranty. If I can ask nicely and get it, then great. If not, I'll buy them myself. The dealer will get plenty of money from me in the long run. A good dealer should know this. This applies to ANY car, or anything with a warranty for that matter.

And actually I am decent (if I dont say so myself) at "dealing with people in a business framework" as I sell complicated software to C level executives at Fortune 500 companies. Maybe they are all just clueless and I have a pretty face :biggrin:

The main reason I even bring this up is because an Acura dealership GM, with 20 years experience, told me they would do this.
 
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NOT a joke. Why pay for something when you can get it for free? I guess I don't have $100 bills falling out of my pockets........

Actually, if it is under the bumper to bumper, they might cover it for good well. Just noticed you have a 2005, you still have some time. If the dealer will not do it for you, you can call Honda's customer relations department. The question is, once the dealership decline you, is it worth the time for that $69 bucks.
 
I dont want to get into a pissing match here but rather just state my case. I guess my line of thought is if you have insurance (warranty) then why not use it? I mean, thats what we PAID for when purchasing the car. Thats why I bought a car with warranty. If I can ask nicely and get it, then great. If not, I'll buy them myself. The dealer will get plenty of money from me in the long run. A good dealer should know this. This applies to ANY car, or anything with a warranty for that matter.

And actually I am decent (if I dont say so myself) at "dealing with people in a business framework" as I sell complicated software to C level executives at Fortune 500 companies. Maybe they are all just clueless and I have a pretty face :biggrin:

The main reason I even bring this up is because an Acura dealership GM, with 20 years experience, told me they would do this.
Not to defend Ken's opinion(he does not need my help),but as a business person yourself with some intuition,,you had to expect some of us to call the "cheap a$$" card on this one:wink: So let us know how it turns out!
 
NOT a joke. Why pay for something when you can get it for free? I guess I don't have $100 bills falling out of my pockets........

Ya know, it's not really "free". If you don't pay for it, then everybody who buys something from Honda pays for it.
 
I had a bulb in my tail light on my RX-8 burn out. I went to Mazda to get a bulb. Not only did they say it was warranty, They installed it. The bulb was a $4 bulb. He has already paid for the mats. He bought the car under warranty. All car manufacturers put a certain amount of the purchase price for warranty items. On my 93 RX-7, They replaced the bolster because they didn't feel the wear was normal. It' good business and promotes confidence in the product. I have been a Mazda customer for 25 years now, and product support is part of the reason I continue buying Mazdas. I suspect Acura will treat him the same way.
 
Ya know, it's not really "free". If you don't pay for it, then everybody who buys something from Honda pays for it.

Thats got to be the worst explanation I have heard in a while. This isn't social security we are talking about here.

THIS CAR HAS A WARRANTY!!

Call me cheap. Thats fine. I am. The point is I just spent $75k on a car and if I can get new mats for free (car has less than 10k on it) because they are of a bad design (many people her agree) then I will do it.

When the car arrives next week I will give you an update.

Thanks!
 
My personal experience w/Acura is that the original owner can pretty much get anything fixed or replaced N/C on a new NSX's during the first 12 months of ownership...after that you are on your own......subsequent owners are not given these goodwill fixes....it's considered normal wear and tear. Mechanical stuff-no problem while it's within the remaining warranty.
 
Seriously, doesn't this fall under the heading of "normal wear", like brakes and tires? How could Honda, or any car company, replace those items for free?

Because Honda cares more? :smile:

I wouldn't call the floor mat stitching wearing out w/in the warranty period "normal" wear and tear. That NSX is an '05 and has so little mileage that it is nowhere near normal wear for it to wear out that soon.

Besides, if it is Honda saying they will replace it under warranty, there is nothing wrong w/ taking them up on the offer.

My personal experience w/Acura is that the original owner can pretty much get anything fixed or replaced N/C on a new NSX's during the first 12 months of ownership...after that you are on your own......subsequent owners are not given these goodwill fixes....it's considered normal wear and tear. Mechanical stuff-no problem while it's within the remaining warranty.

Here is Honda's policy on accessory warranty. Though I don't know if it applies only to the original purchaser of the accessory or not.

"WARRANTY - Every Honda Genuine Accessory comes with a limited warranty from Honda. When installed on your new Honda vehicle, Honda Accessories are covered for 12 months/12,000 miles or the remainder of your new vehicle warranty, whichever is longer." (taken from a dealership page).
 
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"WARRANTY - Every Honda Genuine Accessory comes with a limited warranty from Honda. When installed on your new Honda vehicle, Honda Accessories are covered for 12 months/12,000 miles or the remainder of your new vehicle warranty, whichever is longer." (taken from a dealership page).

He's got under 10k miles, so it seems like it just migbe be covered.

Screw what everyone else thinks, if it's under warranty, it's under warranty. And that comment about it NOT being free, it's very true, it's not free because you already prepaid in advance!

Taking it a bit far on comparison but......Just imagine if Acura said this in 1995: "Oh it's just a piddly $5 snap ring. You drive a nsx, you can afford a $5 part."
 
Don't let them throw the old ones out. I can offer you a little $ for them (provided they are black/charcoal).:smile:
 
My take is if the part is indeed a covered item regardless of value, then it would be absolutely appropriate to get it replaced under warranty. I do expect certain qualities on various items. I have used a few sets of OEM floor mats and so far none needs replacement nor the "NSX" embroidery falling apart. If I remember correctly, my foot does not even rub against the logo so it should not come apart like yours. The question is then if the mats are covered. It does not hurt to ask. But if the foot/heel does rub on the logo, then it should go under normal wear and tear.
Steve
 
When my car was still under warranty I had the floormats and driver side leather seat replaced under warranty.
 
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