Choosing where to take your NSX for service is a critical decision.
At most dealerships, there are one or two techs (mechanics) who have gone through Acura's training on the NSX. The dealership should be assigning only those techs to work on the NSX.
At the dealership I go to, there are two techs who have been through the training and work on the NSX, and only these two work on the NSX. Ted is the "primary" in that they will always assign an NSX to him if he is available, so he does more NSX work; the other will do NSX work if Ted is unavailable (working on another car, or on vacation). While either one is capable of working on the NSX, and I would trust either, I prefer to have Ted do the work, and I ask when scheduling my service appointment to make sure they will assign Ted to the job.
My dealer's service advisors (the ones who write up the paperwork) are very capable. Most of the time, I just deal with them to review the work that needs to be done, any symptoms I am experiencing, etc., and they will report back to me on the status of the work and anything they encounter. That's their job. If there is something in particular they want to show me on the car or its parts, Ted is usually the one who shows it to me. And I can discuss the service with Ted any time I feel the need. Similarly, if the service advisor is not sure about something (e.g. whether a certain service is needed), he may call Ted over to ask him about it.
I should also mention that I don't always rely on the service advisor to know a lot about the NSX. Usually I know more about what's needed than he does. But when I have a problem (rather than a specific task like "flush the brake fluid"), I describe the symptom to him, and he'll relay it to Ted; and when Ted finds something, the service advisor is usually the one to pass the information back to me.
Obviously, I have developed a lot of confidence in each of the service advisors at my dealership. If I knew that one of them were better than the others, I would try to use that particular advisor to arrange the work and report status back to me. And if I had to use a service advisor in whom I didn't have a lot of confidence, I might be more insistent on talking directly with the mechanic than I currently am.
It's critical to have a mechanic who does a lot of NSX work so that he can recognize problems and know how to fix them, as well as knowing how to do routine services. While it's not critical to have a service advisor who knows about the NSX, it just makes things easier if the service advisor is willing to learn and listen. Make no mistake about what's important, though; I would still be happy to go to a dealership with so-so service advisors but a good NSX mechanic; I would be very reluctant to go to a dealership with good service advisors but a so-so NSX mechanic.
If I'm having major service work done - for example, if Ted is working on the car a full day or longer - I usually give a $25 Blockbuster gift card to Ted and one to the service advisor who takes care of me as an expression of appreciation for their service.
[This message has been edited by nsxtasy (edited 29 August 2002).]
