I was wondering the same and found out the BEST way to contact them is through PM/email her or just post a response to the latest FX500 thread in the Forced Induction section of this forum.
You can find their email in their profile. I'm too lazy to dig it up, but just skim through this link and you'll find factor X.
Latest Factor X Happy customer thread:
http://www.nsxprime.com/forums/showthread.php?p=681054#post681054