Computron,
The shop was correct. Due to the severe radius/curve/edge in that spot, covering it with film is extremely difficult.
As far as the emblem goes, some shops will remove the emblem, install the film, and then replace the emblem over the film so that the whole area is protected.
Hope this info helps, let us know if we can answer any other questions.
Is it possible to not remove the emblem, but instead have some small special cut pieces that will fit inside the emblem area?