- Joined
- 11 August 2009
- Messages
- 139
So it's been over a month with my last dealings with Wil. I was going to just forget this whole ordeal but, I feel it's better to inform others just as I would wanted myself. To start, I've seen and heard great reviews of Angus. That's why I decided to buy his turbo system and have him install it since he would know best.
When I was putting together the kit with him picking out the components to upgrade, I decided on upgrading to a Precision. After quite a few exchanges, he talked me out of it and told me to get "his brand" turbo. I reluctantly went along with him boasting about how it's what he's using on his car and that it had a better warranty.
All was well until I took it to Richtuned for my tune. Just to clarify, I have asked Wil to tune it after the install but, he refused. I figured it was probably because I have a J series engine and he didn't have the skills to install an aftermarket computer to it. No biggie. So when Rich had the car on the dyno doing some light pulls, the exhaust started spilling out quite a bit of white smoke. We aborted the tune and Rich said that the turbo seals are most likely shot. I contacted Wil about an warranty exchange. He said no problem. Just send him the turbo and $350 for the exchange. He also said he had to send out the bad one before getting a new one about 3 weeks wait and suggest I buy another if I can't leave the car at the shop that long. I went ahead and told Rich to find me another turbo. New turbo came and Rich installed it and started the tune again. He couldn't get the turbo to spool any more than about 2psi??? He was stumped for a while as he had basically checked everything. Even installed the old turbo just to check. After a few days, I stopped by and in our chats, suggested that the intercooler might be clogged from the oil out of the bad turbo. He said that he doubt it but, there's nothing left to check and that he'll do it the next day.
Early the next day I get a text from Rich with a couple of pictures attached of the intercooler. One picture had a wad of cloth inside the intercooler! Needless to say, that was the cause of all my problems. I reach out to Wil to tell him our findings. He denied any chance of it being his mistake. I replied that he was the only one to touch that intercooler since he's the one who installed it. He kept on denying and said someone was playing games.
I would expect a good vendor to own up to a mistake that only they could of done and maybe waive my original warranty fee for my troubles or something. Nope. I ended up paying for a new turbo and more than that price to get a new bracket to fit it. He even called Richtune to see if all was true. Still nothing. Not even a sorry. I ended up telling him that I'm done deally with such a unprofessional business man that won't back up their work. He replied, "sounds good". That's the end.
Take my venting here for what it is. I gain nothing from Angus by writing this. This is my first bad review for any vendor. Originally bought his "spring clearance" kit for a bit over $6k. Spent more than double that from his nickle and diming tactics. And still had to buy another turbo and much more. His crappy turbo is a great paper weight. I haven't even yelled at him or anything yet. Been courteous and respectful the whole time. Can't say that I was treated the same. This is just looking out for my fellow Primers.
When I was putting together the kit with him picking out the components to upgrade, I decided on upgrading to a Precision. After quite a few exchanges, he talked me out of it and told me to get "his brand" turbo. I reluctantly went along with him boasting about how it's what he's using on his car and that it had a better warranty.
All was well until I took it to Richtuned for my tune. Just to clarify, I have asked Wil to tune it after the install but, he refused. I figured it was probably because I have a J series engine and he didn't have the skills to install an aftermarket computer to it. No biggie. So when Rich had the car on the dyno doing some light pulls, the exhaust started spilling out quite a bit of white smoke. We aborted the tune and Rich said that the turbo seals are most likely shot. I contacted Wil about an warranty exchange. He said no problem. Just send him the turbo and $350 for the exchange. He also said he had to send out the bad one before getting a new one about 3 weeks wait and suggest I buy another if I can't leave the car at the shop that long. I went ahead and told Rich to find me another turbo. New turbo came and Rich installed it and started the tune again. He couldn't get the turbo to spool any more than about 2psi??? He was stumped for a while as he had basically checked everything. Even installed the old turbo just to check. After a few days, I stopped by and in our chats, suggested that the intercooler might be clogged from the oil out of the bad turbo. He said that he doubt it but, there's nothing left to check and that he'll do it the next day.
Early the next day I get a text from Rich with a couple of pictures attached of the intercooler. One picture had a wad of cloth inside the intercooler! Needless to say, that was the cause of all my problems. I reach out to Wil to tell him our findings. He denied any chance of it being his mistake. I replied that he was the only one to touch that intercooler since he's the one who installed it. He kept on denying and said someone was playing games.
I would expect a good vendor to own up to a mistake that only they could of done and maybe waive my original warranty fee for my troubles or something. Nope. I ended up paying for a new turbo and more than that price to get a new bracket to fit it. He even called Richtune to see if all was true. Still nothing. Not even a sorry. I ended up telling him that I'm done deally with such a unprofessional business man that won't back up their work. He replied, "sounds good". That's the end.
Take my venting here for what it is. I gain nothing from Angus by writing this. This is my first bad review for any vendor. Originally bought his "spring clearance" kit for a bit over $6k. Spent more than double that from his nickle and diming tactics. And still had to buy another turbo and much more. His crappy turbo is a great paper weight. I haven't even yelled at him or anything yet. Been courteous and respectful the whole time. Can't say that I was treated the same. This is just looking out for my fellow Primers.
