Yes Pikes Peak Acura is here.
Paul Zmudsky is an amazing mechanic, however I will caveat that to say that I have had some bad experiences with specific individuals (who will remain unnamed) managing their maintenance/service department in screwing me over in a couple experiences by finding ways to overcharge me. In one event, being charged 600 dollars for something that was pretensed as under warranty (and paid a great premium for in the initial job that was warrantied!!!) and assumed to have been performed with zero to an absolute minimum fine. When asking them to produce the breakdown behind their numbers on an hourly basis their receipt numbers failed to match up with their computer clock in/out logs. They then attempted to say that a custom job doesn't quite go along with hourly rates. I then asked them to produce a balance sheet or some semblance of justification for the outrageous price they were asking for and they were unable to do so. I was about to take them to court but then my military occupation prevented me from doing so due to schedule, etc. For all I know they pulled that number out of a magic hat and would not give me back my keys until I paid them in full.
My friend with an NSX had some work performed there and the problem was not taken care of. In the end they didn't take care of him. Details of this story are too long to tell, but long story short, he was far from a satisfied customer.
I have other friends not with NSXs who have dealt with Pikes Peak Acura and have come to the same conclusion as to the type of crooked nature they perform business with.
I will be boycotting for the rest of ever due to the poor manner in which they had handled my case, and if they really wanted to establish a rapport with their customers, they should do a better job managing perception and learn what ethical business means to keep customers in the long run.
Prior to this incident, they had treated me very well, but it only took this poor experience for them to lose a customer or two or three. Some acquaintances have in fact started a facebook group to boycott their "shenanigans" so it is not just me who feels this way.
In any case, it is up to you to deal with them, but I suggest against any large amounts of work to be performed at their location. Just my feelings on the topic, and I really don't care if specific people see this post because they know what they did, and have not tried to make an effort to ameliorate the situation.
-Dan
