Agreed - did anyone notice the rate increase earlier this year? WTF is that all about?
I used to sing them praises but, here are my complaints:
I was supposed to get a $50 AMEX giftcard when I signed up...I have yet to see it.
They missed their install appointment twice....only gave me one credit for one missed appointment instead of two.
They didn't really install the equipment. First time I go to do yardwork, I see that instead of burying the cable, they've craftily hidden it along the side of the foundation to my house. Called em, told em to fix it, and they told me I would have to pay.
Everytime, and I mean everytime I referred a friend, I NEVER got a credit, nor did the friend. Which makes me look like an ass.
Customer service sucks, they lie. And what REALLY ticks me off is the "lease fee" for my receivers AFTER I PAID OUTRIGHT FOR THEM.
I will be cancelling their service THE second my contract is up.
End rant.