That's terrible, the problem I see with that is service manager not completing a thorough post repair inspection including reviewing the alignment sheet. Manufacturers recall and warranties pay dealerships well, it just shows everyone from the tech to the manager they didn't care. I would write to the director/general manager or the owner about your experience
Both the service manager and GM of the dealership were the individuals who know nothing about customer service. I have been informed that corporate Acura will be having a discussion about how badly they serviced my car, and how poorly they treated me. I even learned from the new dealership that Napleton's bad mouthed me and suggested they deny servicing my car. If I was that bad of a customer, then why over the past 18 years and seven cars have I never had anything bad to say about them. I doubt they'll even care, because they only sold three new NSX's and I'm sure they'll now service even less. Another local owner was going to take his there, but now he won't. I believe in karma.