Originally posted by nsxtasy:
So you're saying that everyone on this board would argue only for his own individual self-interest, and not out of any concern for what is the right thing to do?
I never made that assumption. I assume that some people may think that it's right for Acura to pay for the repairs even though their cars are not in the snap ring range, just because they think it's right. And that some other people may think that it's right for the owners to pay for the repairs even though their cars are in the snap ring range - again, just because they think it's right. I'm not saying that EVERYONE is deciding based solely on what's right, regardless of self-interest, but that SOME people are.
Am I foolish for believing this?
Originally posted by NSX4U2:
Interesting note regarding "goodwill":
Several years back there was a tech bulletin issued (not recall) for the Legend concerning the top of the radiator cracking. It was made of plastic. I contacted Honda through the 800 number requesting this be repaired as a goodwill effort. The representative reviewed my records and responded that they were not going to fix the radiator due to the fact I had not spent enough money on service. WHAT! I responded by saying first, the car does nor require service; it's a Honda. Secondly, I told them I do all my own minor service such as oil and brakes. They get there money out of me every time I buy a new car...that's it.
I then contacted the District Service Rep who happens to be an old friend of mine. He authorized the repair.
My point here is there is a fine line between who you are, how much you have supported Honda and your relationship with the dealer. Is this right, likely not, but as many of you are aware, this is how big business is run...politics play a key role.
Unfortunate but true!