robr said:
I'd ask the same question because I simply don't trust ANY Acura dealership ANYWHERE until they prove they can be trusted (none have yet).
Then you shouldn't go to those dealerships. If you can't trust the place you're taking your car to, you shouldn't go there. Period.
There are always options, but they may not be convenient. You can take your car to a different dealer; most of us have a lot of choices within a 1-2 hour radius. You can take your car to an independent mechanic, either a generalist for common tasks like brake pads and fluid changes, or, if you're fortunate enough to have one with NSX experience in your area (like you are, robr), for even the most complicated tasks.
robr, you have never met any of the people at Davis Acura, either Bernie, or the management, or anyone else. I have. I know that they will do a good job and charge what's fair for it. Unless you have done business there, you have no basis for expressing an opinion about the quality of their work - especially by blaming them for some failings of another dealership. Shame on you for doing so.
nsxexotic, if you want to ask them questions, that's fine. You can even ask if what they are quoting is book rate, and ask whether that's what Bernie will actually do it in. But what you keep doing, over and over again, is asking the dealership questions, and then asking the same questions here - with the apparent intention of second-guessing the dealership and the quality of their work.
Taking your car to a dealership is, like most business deals, a two-way street. You should treat them with respect, and they should treat you with respect. What you are doing is, basically, trying to scam the dealership - exactly as pbassjo described. I know what it's like to run a service business. And, unless my business is really hurting for customers, I turn away people like nsxexotic - people who are abusive and treat my own people with disrespect and waste my people's time, and who are never happy with the answers they get or the service they receive.
nsxexotic said:
I know for a fact if you DON'T ASK FIRST - YOU WILL GET CHARGED MORE IN THE END!
I know for a fact that if you don't give any respect, you won't receive any, either. I also know for a fact that if you treat people the way you are doing, they will NOT go out of their way for you, they will NOT cut you some slack where they have the option of doing so, and you will NOT receive the level of service that they give other customers. I am not saying that this is necessarily the case at Davis Acura. I am saying that this is usually the case in most businesses. Your attitude towards businesses, and towards other people, leaves much to be desired. But you are young and obviously inexperienced in the business world (no matter what field you eventually pick, it will involve doing business with others). At least robr has a reason to feel hostile towards everyone in the world. You don't. Perhaps some day you will learn that you will get a lot more out of relationships when they are built on mutual respect than when they are entered with the assumption of hostility. If you don't learn this lesson, don't be surprised when you find out that some other people get breaks on things like goodwill repairs and such, and you don't. And when you find that some businesses don't want YOUR business. And when you find that when you need help, the people you ask for answers, who have dealt with you before, don't want to help you any more. That's the way the world works.
