This is my second order placed with SOS in all my years of NSX ownership. I ended up cancelling my first order for JDM gears after waiting over a month for them when I was told it would just be a few weeks max. That was due to customs I was told, so I let it slide. After my second purchase just recently, I’m not so sure. After speaking with others, this seems to be a common problem with them.
So, here’s my recent experience:
Order placed and paid on August 4th. Was told all parts were in-stock except for the custom pistons. I asked for them to go ahead and ship the in-stock parts and they agreed:
From: ScienceofSpeed Info [mailto:[email protected]]
Sent: Thursday, August 04, 2011 1:39 PM
To: xxxxxxx, DAVID
Subject: order 20944
Hi Dave,
Please see attached for order…we have the NEW clutch in stock, so we'll charge your card for $4385.75 today and get everything on its way except the pistons, which should follow in approx 3 weeks.
thanks
Bryan Meier
Internet Sales
August 19th – I called them and asked about the status of my order. They said they hadn’t shipped anything…. So, I asked them again to ship the in-stock parts and they agreed to send them out that day. Sorry – I don’t have the name of the SOS employee I spoke with.
August 25th emails:
From: ScienceofSpeed Info [mailto:[email protected]]
Sent: Thursday, August 25, 2011 12:57 PM
To: xxxxxx, DAVID
Subject: RE: order 20944
Hi Dave,
Very sorry…I was not aware that your items had not been shipped. Your pistons show an ETA of 9/16; all other items are marked as in-stock and reserved for you, so I have printed the order and instructed our shipping guy to get everything on its way to you (should leave here by tomorrow).
You should receive all items but the pistons by Fri 9/2. If you do not receive a UPS tracking email by Friday eve, please let me know.
Thanks for your patience,
Bryan Meier
Internet Sales
From: xxxxxxx, DAVID [mailto:xxx@xxx]
Sent: Thursday, August 25, 2011 7:32 AM
To: ScienceofSpeed Info
Subject: RE: order 20944
It’s been three weeks and I haven’t received ANY parts. When will I get my clutch, LMA’s, fuel pump, etc? I understand the pistons will be awhile.
Please send me tracking numbers for the stuff that was apparently sent out three weeks ago.
Dave
They were finally delivered on the 31st, 27 days after they said the in-stock parts were going to be shipped. Thankfully I didn’t need anything right away. But what bugged me was the exorbitant shipping costs they charge for this poor service (everything was well-packaged though).
The icing on the cake was looking at the final bill and realizing they charged me (a discounted) $10 for one of their black SOS polo shirts I did not request. I like black, but not for shirts, and I surely don’t want to advertise for them with the poor service I had received.
It’s funny, other folks complain but I’ve never had a problem with communication or shipping with Dali. I also realize this is the first negative marketplace feedback for SOS but wanted to inform others.
Dave
So, here’s my recent experience:
Order placed and paid on August 4th. Was told all parts were in-stock except for the custom pistons. I asked for them to go ahead and ship the in-stock parts and they agreed:
From: ScienceofSpeed Info [mailto:[email protected]]
Sent: Thursday, August 04, 2011 1:39 PM
To: xxxxxxx, DAVID
Subject: order 20944
Hi Dave,
Please see attached for order…we have the NEW clutch in stock, so we'll charge your card for $4385.75 today and get everything on its way except the pistons, which should follow in approx 3 weeks.
thanks
Bryan Meier
Internet Sales
August 19th – I called them and asked about the status of my order. They said they hadn’t shipped anything…. So, I asked them again to ship the in-stock parts and they agreed to send them out that day. Sorry – I don’t have the name of the SOS employee I spoke with.
August 25th emails:
From: ScienceofSpeed Info [mailto:[email protected]]
Sent: Thursday, August 25, 2011 12:57 PM
To: xxxxxx, DAVID
Subject: RE: order 20944
Hi Dave,
Very sorry…I was not aware that your items had not been shipped. Your pistons show an ETA of 9/16; all other items are marked as in-stock and reserved for you, so I have printed the order and instructed our shipping guy to get everything on its way to you (should leave here by tomorrow).
You should receive all items but the pistons by Fri 9/2. If you do not receive a UPS tracking email by Friday eve, please let me know.
Thanks for your patience,
Bryan Meier
Internet Sales
From: xxxxxxx, DAVID [mailto:xxx@xxx]
Sent: Thursday, August 25, 2011 7:32 AM
To: ScienceofSpeed Info
Subject: RE: order 20944
It’s been three weeks and I haven’t received ANY parts. When will I get my clutch, LMA’s, fuel pump, etc? I understand the pistons will be awhile.
Please send me tracking numbers for the stuff that was apparently sent out three weeks ago.
Dave
They were finally delivered on the 31st, 27 days after they said the in-stock parts were going to be shipped. Thankfully I didn’t need anything right away. But what bugged me was the exorbitant shipping costs they charge for this poor service (everything was well-packaged though).
The icing on the cake was looking at the final bill and realizing they charged me (a discounted) $10 for one of their black SOS polo shirts I did not request. I like black, but not for shirts, and I surely don’t want to advertise for them with the poor service I had received.
It’s funny, other folks complain but I’ve never had a problem with communication or shipping with Dali. I also realize this is the first negative marketplace feedback for SOS but wanted to inform others.
Dave