Sorry, but I've got to vent.
I ordered the SOS Stage 1 ECU from Science of Speed on Thursday. Chris told me they had the item in stock, and he could send the item out on the same day. I remembered that there was a track event this weekend, and thought that it would be nice to have the ECU here beforehand. So, I told Chris to send it overnight and I'd pay the extra $20 to get it here.
Now I am a single guy, and I live alone. I work all day, meaning I am almost never at home when the Fedex/UPS/USPS people make their deliveries.
I had thought for some strange reason that SOS used Fedex for their shipments, and I had always had great experiences with Fedex in the past. When I'd have something shipped overnight, sometimes they would call me before delivering it to make sure I was at home. Other times, they'd leave the package with a neighbor, or even keep their pickup location open a few minutes so I could get my package on the same day that the item was supposed to be delivered. The bottom line is that I have never failed to receive a package one way or another that was sent overnight via Fedex.
UPS, on the other hand, is far less reliable. About 10% of the time I use UPS, I get the package a day or more later than their web site says. I've had packages get damaged, and been through hell trying to take off of work to meet up with them at my house to get the package. One day, they were supposed to deliver it in the morning and I ended up waiting all day at home until 4 p.m. before they delivered it. It cost me an entire day at home from work....a lot of money.
When I pay someone $20 extra for them to get an item to me overnight, then they should deliver it, give me an opportunity to pick it up, or refund me the money. I wasn't here to receive the package, but they should keep someone in an office on a Friday when an overnight package isn't delivered. It's completely unsatisfactory to make someone wait 3 days extra when they paid for overnight delivery. Surely this happens quite a bit.
My package today did not arrive at my house, and instead there was a "failed delivery attempt" sticker on my door. I called the UPS people and they told me that the earliest I can get the package is Monday. If I had something perishable sent to me (like saltwater aquarium fish) then they would be dead. My circumstance isn't a dire one like that, but it's still very frustrating that I've just been ripped off $20 and ended up without something I really would have liked to have in my possession this weekend. They close their pickup office fairly early, considering they attempted delivery at 6 p.m. and I called them at about 8. Also, they are not open at all on weekends, so I'm SOL until Monday.
I told the UPS lady on the phone that this is yet another reason why I no longer use UPS to send my packages. Their customer service sucks, plain and simple.
GRR!
/rant
I ordered the SOS Stage 1 ECU from Science of Speed on Thursday. Chris told me they had the item in stock, and he could send the item out on the same day. I remembered that there was a track event this weekend, and thought that it would be nice to have the ECU here beforehand. So, I told Chris to send it overnight and I'd pay the extra $20 to get it here.
Now I am a single guy, and I live alone. I work all day, meaning I am almost never at home when the Fedex/UPS/USPS people make their deliveries.
I had thought for some strange reason that SOS used Fedex for their shipments, and I had always had great experiences with Fedex in the past. When I'd have something shipped overnight, sometimes they would call me before delivering it to make sure I was at home. Other times, they'd leave the package with a neighbor, or even keep their pickup location open a few minutes so I could get my package on the same day that the item was supposed to be delivered. The bottom line is that I have never failed to receive a package one way or another that was sent overnight via Fedex.
UPS, on the other hand, is far less reliable. About 10% of the time I use UPS, I get the package a day or more later than their web site says. I've had packages get damaged, and been through hell trying to take off of work to meet up with them at my house to get the package. One day, they were supposed to deliver it in the morning and I ended up waiting all day at home until 4 p.m. before they delivered it. It cost me an entire day at home from work....a lot of money.
When I pay someone $20 extra for them to get an item to me overnight, then they should deliver it, give me an opportunity to pick it up, or refund me the money. I wasn't here to receive the package, but they should keep someone in an office on a Friday when an overnight package isn't delivered. It's completely unsatisfactory to make someone wait 3 days extra when they paid for overnight delivery. Surely this happens quite a bit.
My package today did not arrive at my house, and instead there was a "failed delivery attempt" sticker on my door. I called the UPS people and they told me that the earliest I can get the package is Monday. If I had something perishable sent to me (like saltwater aquarium fish) then they would be dead. My circumstance isn't a dire one like that, but it's still very frustrating that I've just been ripped off $20 and ended up without something I really would have liked to have in my possession this weekend. They close their pickup office fairly early, considering they attempted delivery at 6 p.m. and I called them at about 8. Also, they are not open at all on weekends, so I'm SOL until Monday.
I told the UPS lady on the phone that this is yet another reason why I no longer use UPS to send my packages. Their customer service sucks, plain and simple.
GRR!
/rant
