silviadriftr said:
Thanks again clint. I did get everything resolved with 92nsx. The set they sent had a defect from the manufacturer so we are getting them swapped out for him.
Allow me to elaborate a little bit on this.
I ordered on Tuesday(12-20) afternoon. Usually I get next day service from NOPI due to my location. I didn't get them on Wednesday so I chalk it up to the busy season. I wait till Thursday and don't get them either, so I start getting a little worried. I call Clint to inquire about the status and am then informed that they were on back order. Had I known this from the beginning I could've/would've made other arrangements as this was a Christmas gift for the wife. I am in this very same business and deal with back orders all the time so I know how it works. I didn't blame him for that at all but do wish that when I PM him originally and asked for price and availablity I didn't hear anything negative back.
So then I explain that I have to have them Friday. He assures me that he would get them out next day air UPS so all should be good. It didn't happen. Friday came and went with nothing.
I then get home and find this thread has been started. So of course I'm about to lose my mind now. So I calmly call Brian and explain to him the situation and due to the time of day and all he is unable to reach anyone to help out. I then instruct him to cancel the order since I haven't gotten it and now it won't do me any good due to the time situation.
Monday rolls around and the receptionist in front of dealer calls and says I have something up there. Sure enough, my headlights came in. They do have Saturday delivery stickers on the box but that didn't do me any good since only the new car department was open that day which means I wasn't.
I get home and give them to the wife and take them out of box to look at. Immediately I notice that something is seriously wrong with them. As Brian already stated, they were built wrong. So I'm pretty ticked now as you can imagine. Got them late and they won't work.
So I call NOPI and ask what to do about them. I'm told(not by Brian) that there is nothing they can do until they get my 'defective' ones back and so they can see just exactly what I'm talking about. So I sent them back via UPS. I wasn't very happy about the way this is going. I then PM Brian and ask him to call and help resolve this. Within a few minutes he is on the phone and we have a good conversation and come to a solution to the problem. I'm hoping to have replacement ones on Thursday or Friday.
Now Clint did what he could do to get them there on time, I realize that sometimes things just don't go right. AND, to his credit, he only charged my $15 frt.
Also, Brian did step up and took care of the situation and didn't try to put blame on anybody or anything. Just wanted to do whatever he could to help get it done. He did a fine job of that IMO.
I will update when I get the replacements and how my credit for defects all plays out.
