Dear NSX Prime Members. I apologize for the interruption in your forum. Please disregard the above attack from Mr. Forgarty as his information is not true and holds no merit. The events he is describing did not happen as he describes. He had sent PSE a message that he wanted his repairs performed for free or he would attack PSE on the internet. He had run across the "Beware of PSE Superchargers" thread and thought he could use that to taunt PSE. This person has serious mental issues and we strongly encourage no one to reply or provoke him.
Memo September 23, 2015.
PSE Superchargers Inc. is a reputable and trustworthy company.
PSE performs supercharger repair work with the highest quality and customer service. This is been our reputation since the company was opened.
I would like to take this opportunity to set the record straight in regards to a transaction that had taken place with a customer named Sean Forgarty. Recently, it was brought to my attention that Mr. Forgarty had posted a very negative and untrue statement regarding his transaction with PSE Superchargers. Mr. Forgarty went out of his way to intentionally make my company look incompetent and unfair. Mr. Forgarty made many accusations about PSE that are untrue. Our transaction with Mr. Forgarty has been uncomfortable and challenging. Mr. Forgarty demanded his supercharger be shipped 10 days before its scheduled completion and shipping date. Mr. Forgarty did flat-out threaten PSE that if his demands were not met that he would attack PSE Superchargers on the Internet as we were once before, in 2012.
This is the timeline of the actual chain of events that had taken place.
June 15, 2015. Received a telephone call from Mr. Forgarty's mechanic in Florida, inquiring about our services, timelines and average repair cost for a 2008 Mustang Saleen supercharger that has a severe oil leak at the front nose cone and the supercharger was making an abnormal noise. We informed the repair shop that due to the racing and boating season currently we are experiencing a backlog of 4 to 6 weeks to complete any repairs on the supercharger if it arrives within the next two weeks but we do have an available expedite service for an additional $400 that can rush the repairs of the supercharger and have it completed and shipped within 10 days. We provided our standard remanufacture price of $875 as posted on our website, $124 for return shipping to Florida (100lb.), and a expedite service fee of $400. Total $1399.00.
June 24, 2015. Supercharger arrived at PSE along with proper documentation. The front office contacted the repair shop immediately upon its arrival and then asked if expedited services were needed. The repair shop informed us that the customer Sean Forgarty did not want rush services at this time. The supercharger was then put in line in back of 12 superchargers that had arrived before it. The supercharger was scheduled for inspection and estimate on July 17, 2015 approximately 3 weeks and two days after its arrival.
July 17, 2015. The supercharger was disassembled, sanitized and inspected for repairs. The front gear cover/ nosedrive were found to be severely leaking. The front bearing had been spinning in the housing, causing a severe groove allowing the bearing to move about excessively. This excessive movement allowed the pulley shaft to freely move about, therefore not allowing the front seal to contact all the way around the pulley shaft. The result was a severe leak that allowed the supercharger to run low on oil. The gears were worn allowing the two rotors to hit each other damaging the anodize coating.
Total to repair: standard reman, replacement bypass valve actuator, new rotor pack, new nosedrive gear cover, return shipping to the customer add insurance, heavy-duty shipping container. $3300.00 additional cost for expedited services, $400. Grand total $3700. New replacement $4500 before shipping cost also, no longer available.
July 17, 2015. Late afternoon. Repair shop was notified of the estimate for repairs and forwarded this information to his customer. Repair shop, asked if Sean Forgarty could pay PSE directly as he has had trouble paying his bills as agreed. Repair shop owner provided Mr. Sean Forgarty's phone number so that we could call him and receive payment directly. A voicemail was left for Mr. Forgarty that same afternoon with no reply.
July 18, 2015. Mr. Sean Forgarty telephoned PSE and requested all suggested repairs be performed. Mr. Forgarty indicated that the entire supercharger had been replaced once before, due to a complete failure. Mr. Forgarty requested expedited services during this phone call. Mr. Forgarty requested a completion date, and we informed him 10 days after receiving his payment. We provided Mr. Forgarty with a prepaid UPS return envelope label by e-mail and Mr. Forgarty informed me that his payment would be made by personal check using the UPS label on Monday, July 20, 2015 and we would receive it Tuesday, July 21, 2015.
No payment was received on Tuesday the July 2015.
During the next two weeks several e-mails, voicemails and text messages were sent to Mr. Forgarty inquiring about his payment with no reply. Because of no reply for over two weeks we prepared to return his supercharger disassembled and carefully packaged to the repair shop in Florida with a COD invoice to cover the open invoice for cleaning, disassembling and inspection, shipping, packaging and insurance.
Monday, August 10, 2015, we finally received a phone call from Mr. Forgarty. He inquired if his supercharger repairs had been completed(?) We informed Mr. Forgarty that until his invoices is paid no further work can be performed on his supercharger. We reminded him that this had been explained to him 3 times prior. We informed him that we had left numerous messages by voicemail, e-mail and text message. He then became frustrated that we had not completed his repairs. I then explained to Mr. Forgarty that I had felt uncomfortable accepting his personal check, and that I would need to have guaranteed funds to move forward with his repairs by the means of bank wire transfer. Mr. Forgarty, and then continued to complain and become difficult. Mr. Forgarty did not want to pay the additional cost of expedited services, but wanted to receive these services free of charge. Mr. Forgarty then wanted to have a date of completion. I again informed Mr. Forgarty that the completion date would be determined after we had received his payment and if this payment reflected the additional expedited services charge of $400. I provided Mr. Forgarty by e-mail our bank wire transfer instructions and he promised to make his payment within the next couple of days after a line of credit he applied for was approved.
Friday, August 14, 2015. We finally received payment by bank wire transfer that did not include the expedite services fee. I personally contacted Mr. Forgarty by telephone and informed him that we have received his payment and the supercharger would be scheduled for completion in approximately 3 weeks. He asked why it was going to take so long.
I reminded him that when his supercharger arrived PSE was 6 weeks backlogged. The supercharger arrived on June 24. Three weeks and 2 days later an estimate was completed. Once the invoice is paid then in 3-4 weeks after that we would be ready to ship his supercharger back to Florida. I reminded Mr. Forgarty that we had waited 24 days before receiving his payment after he had promised to pay his invoice the next following Monday. I also informed Mr. Forgarty that since 24 days had passed without receiving his payment our workload has increased and a realistic ship date would be September 11, 2015, but I would make an attempt to see if we could have a completed as soon as August 28, 2015, but I couldn't make any promises.
Thursday, August 27, 2015 4:31 PM. 15 days before the estimated ship date. I received a text message from Mr. Sean Forgarty inquiring if his supercharger has been shipped to the repair shop in Florida.(?) I replied to him that it has not shipped and will not ship for approximately 15 days on the scheduled completion date and that he would receive an e-mail with his tracking number. I had then received a text message back with swearing and threats that if his supercharger wasn't completed and sent out the next following day that he was going to have his office go on to the Internet and slander PSE and myself.
Mr. Sean Forgarty then made several statements that I was running a scam for charging him a rush fee. His message just didn't make any sense. Why he was saying I was scamming him for a rush fee that he never agreed to or paid I do not know. We firmly believe he was trying to strong-arm me with Internet slander threats after reading a published thread from 2012 whereas a customer had felt that the supercharger rotor pack that he had paid for was not actually replaced. The new replacement rotor pack had received a minor scratch during assembly so as a goodwill gesture to this customer PSE provided this customer with a full refund. This customer was very grateful and contacted the NSX prime forum owner had asked to have the entire thread, “Beware of PSE Superchargers” removed. The request was denied. In my opinion, the owner of NSX prime form allow this thread to continue posting for the reason that it draws attention to his website that offered advertising that he was compensated for depending on exposure.
I informed Mr. Forgarty that his allegations are not true, and I would not be strong-armed or threatened by him for any reason. I then informed him that I was going to stop the process of his supercharger repair and have his supercharger again packaged in pieces and shipped back to the repair shop in Florida, along with a COD invoice for the services that we have performed thus far. Mr. Forgarty then went completely out of control and continued with horrible threats.
Friday morning August 28, 2015. I contacted the repair shop owner in Florida, and explained the behavior from Mr. Sean Forgarty. I informed the shop owner that the completion setback for almost a month was only because Mr. Forgarty had not paid his invoice 24 days after it was presented to him. I informed the owner that Mr. Forgarty's behavior is not acceptable, and we no longer want to have him as a customer. The shop owner then asked me to please complete the repairs so he can get this Mustang out of his shop and Mr. Forgarty out of his hair.
For the sake of the repair shop owner and the terrible troubles that he would also incur if the supercharger arrived back to him in pieces with a COD invoice, I made the decision to side with the Florida repair shop owner and not interrupt the scheduled completion of Mr. Forgarty's supercharger repair.
On September 7, 2015, four days ahead of the completion date Mr. Forgarty’s supercharger was completed, tested and packaged for shipment. The Florida repair shop received the supercharger on September 14, 2015. I telephoned the Florida repair shop on September 17, 2015 and spoke with the shop owner who appeared to be very grateful to receive the supercharger in perfect like new condition. He Informed us that the supercharger would be installed on the vehicle the week of September 21 and informed me how well the vehicles running.
Today, September 23, 2015. I telephoned the repair shop in Florida, and spoke with the owner. Informed me that the supercharger has been installed and runs great.
On behalf of everyone here at PSE Superchargers and myself I would like to apologize for the interruptions of Internet threads and all reckless threads that Mr. Forgarty has made. I would like to ask my current and future customers to please disregard any reckless threads from Mr. Sean Forgarty. Any allegations that he makes that are negative towards PSE are completely untrue and have no merit. My mission has always been to provide you great customers with the best supercharger service and repairs available anywhere in the world. I truly love the work that I do and enjoy talking and working for you my customers. As always, my door is open for any potential customer to contact me here at PSE and discuss any supercharger services that you may consider.
Thank you.
Ed Martinez
President, PSE Superchargers Inc.
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